A useful report starts with context
Tell us what you expected, what actually happened and the steps that reproduce it. Include the app version, approximate time, selected source type and output format. A screenshot helps when the issue is visual; remove personal details first.
Diagnostic information
In BROOVIS, open Help → Diagnostic information. Review the collected information, describe the problem, and choose Submit diagnostics. You can also save a diagnostic report to your computer. Include the report ID when contacting support. Diagnostic information may contain personal details, so review it before sending. Do not send original media, passwords or full license keys.
License and computer changes
Where do I enter the Device ID?
You do not need to type it for normal online activation. The app sends it automatically with your license key to the configured license service.
How do I move to a new computer?
Release the license in the old computer’s License screen, then activate on the new computer. The online service allows two self-service releases per UTC calendar year.
What if the old computer is broken?
Contact support with the purchase email and order reference. Do not send the full license key. Exceptional transfers need an authorized support review.
I paid but cannot find the license email.
Check spam and confirm the purchase email. Contact support with the order reference. Purchasing is not open at present.
Will losing Pro affect files I already made?
No. Existing output files remain ordinary files without a watermark or license restriction.
Contact Broovis Software Limited
For technical support, license questions and refund requests, email [email protected]. Avoid sending sensitive attachments until you have reviewed them.